Returns & Refund policy

At Carlo's Computers, we are committed to providing our customers with products that meet their expectations. If you are not satisfied with your purchase, we are here to assist you in accordance with the Australian Consumer Law (ACL). Please review our return and refund policy outlined below:

Consumer Guarantees:

Under the ACL, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind Returns:

If you have had a change of mind about your purchase, we offer returns within 14 days of delivery.

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

Please note that return shipping costs will be the responsibility of the customer.

Faulty or Damaged Products:

In the event that your product is faulty or arrives damaged, please contact us immediately at sales@carlocomputers.com.au.

We will assess the issue and provide instructions for returning the item or arranging a replacement or refund.

Proof of purchase will be required for all faulty or damaged product claims.

Return Process:

To initiate a return, please contact us at sales@carlocomputers.com.au with your order details and reason for return.

Once your return is approved, we will provide you with instructions on how to proceed.

Please ensure that your item is securely packaged to prevent damage during transit.

Refund Policy:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5-7 business days and credited back to the original method of payment.

Please note that shipping costs (if applicable) are non-refundable.

Contact Information:

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us:

Email: sales@carlocomputers.com.au

Postal Address: 23 Rosemary Drive, Lalor Victoria 3075, Australia

We are committed to upholding your rights under the Australian Consumer Law and ensuring that your experience with Carlo's Computers is positive and compliant with relevant regulations. Thank you for choosing us for your tech needs.