Shipping policy
At Carlo's Computers, we strive to ensure a smooth and efficient shipping process for all orders placed through our website. Please review our shipping policy outlined below:
Order Processing:
All orders placed through our website are processed promptly during our regular business hours.
Depending on product availability and stock levels at our various 3PL warehouses located around Australia, your order may be shipped from different locations.
Shipping Methods:
We use tracked postal services for all orders to provide visibility and ensure secure delivery.
Once your order is shipped, you will receive a tracking number via email to monitor the status of your shipment.
Shipping Locations:
We offer shipping to addresses within Australia only. We do not currently ship internationally.
Shipping Times:
Shipping times may vary depending on the delivery location, product availability, and the shipping method selected at checkout.
We make every effort to provide accurate estimated delivery times, but please note that delays may occur due to unforeseen circumstances beyond our control.
Direct Shipments from 3PL Warehouses:
Please be aware that some products may be shipped directly from our 3PL warehouses located around Australia.
The warehouse with available stock will determine the location from which your product is shipped.
Customer Responsibility:
Once your order is shipped, it is your responsibility to manage and track the status of your shipment using the provided tracking number.
Please ensure that the shipping address provided at checkout is accurate and up to date to avoid any delivery delays or issues.
Delivery Attempts:
If a delivery attempt is unsuccessful, the shipping carrier will typically leave a notification card with instructions for arranging redelivery or collection.
Shipping Fees:
Shipping fees are calculated based on the size, weight, and destination of your order. The shipping cost will be displayed at checkout before you complete your purchase.
Contact Information:
If you have any questions or concerns about our shipping policy, please contact us:
Email: sales@carlocomputers.com.au
Postal Address: 23 Rosemary Drive, Lalor Victoria 3075, Australia
By placing an order with Carlo's Computers, you agree to the terms outlined in this shipping policy. We appreciate your understanding and cooperation as we strive to provide you with the best possible shipping experience.